Frequently Asked Questions
Find the answers to your frequently asked questions here.
Your question isn't answered? Get in touch with us here.
Orders
Yes! Every single product meets this critera.
You can find the nutritional information by navigating to an individual product page and clicking the "NUTRITIONAL INFORMATION" drop-down below the product description.
Yes! Our products contain no animal products or gluten.
Our products are now available in both New Zealand and Australia.
In Australia:
You can shop our alcohol products in selected liquor stores in NSW and VIC or via our website for nationwide delivery. Find a stockist near you here and shop online here.
Our energy products are available exclusively on our website and you can shop them online here.
In New Zealand:
You can find our alcoholic products in all good liquor stores nationwide. To find a stockist near you, head to our New Zealand website here.
You can find our energy products in selected supermarkets throughout New Zealand and you can shop via our website for nationwide delivery. To find a stockist near you and to shop in New Zealand, head to our New Zealand website here.
For wholesale enquiries, please email sales@cleancollectiveau.com.
The short answer is yes, but these are approved on a case-by-case basis. Please email hello@cleancollective.co with the details of your event, and we'll come right back to you.
Oh no! We're here to help, so please email hello@cleancollective.co with details of the problem you're having, and we'll come back to you asap.
Returns & Exchanges
Please choose carefully as all orders are final. We do not offer refunds or exchanges for change of mind.
Damaged Goods
In the event that you order arrives severely damaged, please contact us within 24 hours of delivery at hello@cleancollective.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution for you and likely send a replacement or refund you for the item.
Incorrect Goods
In the event that you receive the wrong item, please contact us within 24 hours of delivery at hello@cleancollective.co with your order number and a photo of the item you received. We address these on a case-by-case basis and will likely send a replacement or provide a refund.
Shipping and Delivery
Our team work hard to process and dispatch orders within 1-3 business days.
Delivery will occur 2-5 business days after your order depending on your location.
Please allow extra time on public holidays and during sale periods.
Once your order has shipped, you will receive an email with your tracking information.
If you have not received a shipping confirmation email, please email us at hello@cleancollective.co and we'll come back to you asap.
All of our orders are shipped via Australia Post.
Unfortunately, due to the high costs of shipping our products due to their weight, we do not offer expedited shipping at this time.
NSW, VIC, and QLD: $10 for orders under $100. Free shipping on all orders over $100.
Rest of Australia: variable shipping rates for orders under $100 depending on your location. Free shipping on all orders over $100.
Unfortunately we cannot change delivery addresses once an order has been placed, so please enter your delivery address carefully.
Once the item has shipped via Australia Post, you may be able to update your shipping address with Australia Post by entering your tracking number on the Australia Post website and following the instructions or by contacting Australia Post directly.
